Frequently Asked Questions

1. Do you offer free shipping?
Yes! We offer free shipping on all orders, both within Canada and internationally.

2. How long will my order take to arrive?
Orders within Canada typically arrive in 4 to 7 business days. International orders may take 14 to 30 days, depending on the destination and customs clearance.

3. Do you ship internationally?
Absolutely! We proudly ship worldwide so your pet can enjoy comfort no matter where you are.

4. Can I return my order?
Returns are accepted within 15 days of delivery on select items. Please note that not all products are eligible for return due to hygiene or custom reasons. Contact us at pawscomfy@gmail.com to check if your item qualifies.

5. How can I track my order?
Once your order ships, you’ll receive a tracking link via email to follow your package every step of the way.

6. Are your products suitable for all dog sizes?
It depends on the product. Each listing includes detailed size recommendations, so be sure to check before purchasing.

7. Are your dog car seats and accessories washable?
Many of our products, like car seats and covers, are machine washable or have removable, washable covers. Always refer to the product page for specific care instructions.

8. Do your seat belts and buckles fit all cars?
Our seatbelt attachments are designed to fit most standard vehicle buckles, but we recommend checking compatibility with your specific model before use.

9. Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please email us at pawscomfy@gmail.com as soon as possible.

10. How can I contact customer service?
We’re here to help! Reach out anytime at pawscomfy@gmail.com. Our team responds within 1–2 business days.